Returns & Exchanges
At Empire Barber Supply, we stand behind the quality of our professional tools and offer a 30-day return window for unused, unopened merchandise in its original packaging. Please note that for hygiene reasons, certain items like shears, razors, and opened liquids are not eligible for return unless defective.
Initiate Your Request
Contact our support team with your order number and reason for return to receive an authorized Return Merchandise Authorization (RMA) number.
Prepare Your Package
Securely pack the items in their original product box, ensuring all guards, blades, and accessories are included to avoid restocking fees.
Ship to Empire
Affix the provided shipping label or use a tracked carrier to send the package back to our distribution center for inspection.
Receive Your Refund
Once our technicians verify the condition of the tools, we will issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing